Refund policy

In effect from 25 August 2026 · replaces the policy of 18 August 2026

This policy forms part of the terms of service and binds us. It states what is true in every market we operate in. Your own market has a supplement which carries what is different there, and for everything it covers the supplement is the one that applies: Hong Kong · Vietnam.

How billing works

UnivMenu is sold by QUIKFORGE LIMITED, a Hong Kong company, which is the seller of record and contracts with you as principal. You buy from us directly: nobody resells UnivMenu, nobody sells it on our behalf, and no third party is responsible to you for a refund we owe. Subscriptions and add-ons are billed monthly, in the currency of your market and at the rate published for it.

What you are buying, and when it is delivered

The service is digital and it starts immediately: your menu site goes live as soon as the subscription does. By subscribing you are asking us to begin at once. Nothing here excludes a right that cannot lawfully be excluded.

Cancellation

• You can cancel your subscription at any time from your owner portal.
• Cancellation takes effect at the end of the current billing period — your menu site stays live until then.
• No further charges are made after cancellation.

Changing add-ons

• Add-ons can be switched on and off at any time from your owner portal.
• A change takes effect on your next billing cycle: we don't raise a mid-cycle invoice, and we don't split the cycle you are already in.
• An add-on you switch off keeps working until that cycle ends, because you have paid for it.

Refunds

• If something went wrong — you were charged in error, the service was not delivered, or it materially failed to work — contact us within 14 days of the charge and we will refund it.
• We acknowledge a request within 2 business days, and pay an accepted refund within 10 business days of accepting it. If we refuse, we tell you why, in writing.
• A refund goes back to the account or payment method the payment came from. Where that is not possible, it goes to an account you nominate.
• On an ordinary cancellation a billing period that has already begun is not refunded, because the service was supplied for it. That does not apply where the service failed, where the charge was a mistake, or where the law requires a refund.
• We pay it ourselves. We use Wise, a licensed payment institution, to send money out. Wise moves the payment for us and is not a party to your contract, not a reseller, and not a merchant of record for UnivMenu.

How to request a refund

Write to the address on your invoice, quoting the invoice number; it reaches us directly. If you no longer have the invoice, email hello@univmenu.com from the address on your account.

Hong Kong supplement → · Vietnam supplement → · Terms → · Privacy →