Refund policy
Interim summary · last updated 25 July 2026
This is a plain-language placeholder while the full policy is prepared with legal counsel. It describes our intent, not a final contract.
How billing works
UnivMenu subscriptions and add-ons are billed monthly through Paddle, our merchant of record. Paddle handles payment, invoicing and applicable tax; the charge on your statement will reference Paddle.
Cancellation
- You can cancel your subscription at any time from your owner portal.
- Cancellation takes effect at the end of the current billing period — your menu site stays live until then.
- No further charges are made after cancellation.
Refunds
- If something went wrong — you were charged in error, the service was not delivered, or it materially failed to work — contact us within 14 days of the charge and we will refund it.
- Requests are handled case by case; refunds are issued through Paddle back to the original payment method.
- Partial months already used are generally not refunded on cancellation, except where required by law or where the service failed.
How to request a refund
Email us via the address on your invoice, or contact Paddle directly at paddle.net with your receipt — either route works.