Hong Kong supplement — refund policy
In effect from 25 August 2026
This supplement applies to Hong Kong and prevails over the general refund policy for everything it covers. It forms part of the Hong Kong terms supplement and binds us in the same way. It carries only what Hong Kong adds: nothing here repeats the general policy, and everything the general policy says that is not contradicted below continues to apply to you.
Cancelling, and getting money back
- Cancel whenever you like, from your owner portal. It takes effect at the end of the billing period you have already paid for. Your menu site stays live until then, and nothing further is charged.
- The service is delivered digitally, and it starts at once. Your menu site goes live as soon as the subscription does, and by subscribing you are asking us to start immediately.
- If something went wrong, tell us within 14 days of the charge. Charged in error, service not delivered, or a material failure to work — we refund it. We answer within 2 business days and pay an accepted refund within 10.
- On an ordinary cancellation we do not refund a billing period that has already begun, because the service was supplied for it. That does not apply where the service failed or where the charge was a mistake.
- We pay the refund ourselves. QuikForge is the seller. We send it by bank transfer through Wise, which moves the money for us and is not a party to what you and we agreed.
Full clause — cancellation, delivery and refunds
Delivery and commencement. The service is supplied in digital form. Performance begins immediately on activation of a subscription, when the venue's menu site is made available to it. By subscribing you expressly request that performance begin at once. Nothing in this paragraph excludes or limits a right that cannot lawfully be excluded or limited.
Cancellation. You may cancel a subscription at any time from the owner portal, or by writing to hello@univmenu.com. Cancellation takes effect at the end of the billing period in which it is made. The service remains available until that date, and no charge is raised after it. We do not divide a billing period and we do not raise a mid-cycle invoice.
Refunds. Where you have been charged in error, where the service has not been supplied, or where it has materially failed to perform, notify us within fourteen (14) days of the date of the charge and we will refund the amount concerned. We acknowledge a request within two (2) business days. Where a request is accepted, the refund is paid within ten (10) business days of acceptance. Where a request is refused, we give our reasons in writing.
Partial periods. On a cancellation made for convenience, a billing period that has already commenced is not refunded on a pro-rata basis, the service having been supplied for that period. This paragraph does not apply where the service failed, where the charge was made in error, or where a refund is required by law.
How a refund reaches you, and who owes it. QUIKFORGE LIMITED is the seller of record for every UnivMenu subscription and contracts with you as principal. Refunds are made by us. A refund is returned to the account or payment method from which the payment was received or, where that is not possible, to an account you nominate. We use Wise, a licensed payment institution, to send outbound payments. Wise acts as our payment service provider only: it is not a party to your contract with us, and it is not a reseller, a distributor or a merchant of record for UnivMenu. No third party is responsible to you for a refund we owe.
What you were charged is what comes back
- Your invoice carries no consumption tax — the Hong Kong terms supplement sets out what it shows — so a refund returns the whole figure you were charged, with nothing to adjust.
- UnivMenu is sold here on ordinary commercial terms, so this policy applies to you from your first charge.
Who you are contracting with
QUIKFORGE LIMITED, Business Registration No 79555262, Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R. · hello@univmenu.com · +370 665 10325.
General refund policy → · Hong Kong terms supplement → · General terms →