Hong Kong supplement — terms of service

Version 2.9 · in effect from 28 August 2026 · replaces version 2.8 of 26 August 2026

This supplement applies to Hong Kong and prevails over the general terms of service for everything it covers. It carries only what Hong Kong adds: nothing here repeats the general terms, and everything the general terms say that is not contradicted below continues to apply to you.

Taking a menu down

Every menu we build carries a link the venue can use to claim it — or to ask us to take it off. If the link is not to hand, write to hello@univmenu.com.
Once we have verified that the request comes from the venue's owner or from someone authorised to act for it, the menu stops being visible within 24 hours.
A venue that tells us it does not want to be listed at all is entered in our refusal register. Its menu is removed and never rebuilt — not by us, and not from a later photograph sent in by somebody else.
Nothing has to be proven twice. One verified request is enough, and we do not ask a venue to explain why.

Full clause — take-down, verification and the refusal register

A request from a venue to remove its own menu is answered within twenty-four hours of verification. That is our own commitment and it is shorter than any period Hong Kong law sets. A notice from a copyright owner who is not the venue is a different thing and runs the procedure in the next section.

We verify that the request comes from the venue by contacting it on a number or address the venue itself publishes, or by accepting a copy of its Business Registration Certificate — whichever the person making the request prefers. Where a request is made in good faith but cannot yet be verified, we may hide the menu while we check, which is a precaution and not an admission.

A refusal to be listed is recorded against the venue's name, address and contact details and is kept for as long as necessary to honour it. A menu covered by that record is not built again, whoever submits a photograph of it, and no finder reward can arise from a submission that the register refuses.

What we publish from a menu is its factual content — dish names, prices, ingredients and the markings printed beside them. We do not reproduce the layout, artwork or typography of the paper menu, and a claim that we have is answered the same way as any other take-down request.

If someone says a menu infringes their copyright

Write to our designated agent: hello@univmenu.com. That address is the one Hong Kong's Code of Practice asks us to publish, and it reaches a person, not a queue.
Your notice must carry what the Code requires and must be signed. A notice missing something is defective; we tell you what is missing rather than act on it.
We acknowledge every notice and act as soon as practicable. The material comes off or is disabled. We do not decide who is right.
We tell the person who submitted the content, send them a copy of your notice, and tell them they may answer it within 20 working days.
If they answer it, we send you their counter notice. Unless you tell us within 20 working days that you have begun proceedings in a Hong Kong court, the material goes back up within 25 working days.
We keep every notice, every counter notice and every notification for 18 months.
Send us infringing material repeatedly and we close the account.

Full clause — notice, counter notice and restoration under Cap. 528 Division IIIA

This section operates the procedure for an online service provider storing material at the direction of a user, under Division IIIA of Part II of the Copyright Ordinance (Cap. 528), sections 88A to 88J, in operation since 1 May 2023, and the Code of Practice — Copyright Protection in the Digital Environment published by the Commerce and Economic Development Bureau in February 2023 under section 88J.

Designated agent. Notices of alleged infringement are received at hello@univmenu.com.

Notice. A notice must contain the statements and particulars the Code requires and must be signed or otherwise authenticated by the person giving it. A notice that does not is defective and need not be processed; we tell the complainant which requirement is not met. We acknowledge receipt of every notice.

Action. On receipt of a compliant notice we remove the material or disable access to it as soon as practicable. We are not required to verify the contents of a notice and we do not adjudicate the underlying claim.

Notification to the uploader. We notify the person who submitted the content promptly, enclosing a copy of the notice, informing them that they may give a counter notice within twenty (20) working days, drawing their attention to the legal consequences of infringement and to the desirability of taking their own advice, and reminding them of the undertakings they gave us about infringing content.

Counter notice. A counter notice must contain the particulars the Code requires and must be signed. It may be given electronically. The person giving it may object to their personal data being passed to the complainant, and where they do we forward the counter notice with that data omitted. We acknowledge a counter notice and forward it, stating that unless the complainant informs us within twenty (20) working days that proceedings have been commenced in a court in Hong Kong, the material will be restored.

Restoration. Absent such information, we restore the material within twenty-five (25) working days.

Records. We keep, for eighteen (18) months, every notice received, every notification given to a person who submitted content, together with that person's identity, and every counter notice.

Personal data. Sections 88C(3) and 88E(3) require a notice and a counter notice to carry personal data. We collect it to operate this procedure, we use it for that and for nothing else, we disclose it to the other party to the notice as this section describes, and we keep it for the eighteen months above. You may ask us what we hold about you and require us to correct it by writing to hello@univmenu.com.

Repeat infringement and financial benefit. An account from which infringing material is submitted more than once is closed and further submissions from it are refused. Our charges follow the number of dishes on a menu and the add-ons a venue chooses; we derive no financial benefit attributable to any particular item of content and accept no payment to display, favour or retain one.

Tax on a reward we pay you

Nothing is withheld. Hong Kong imposes no withholding tax on a service fee or a referral payment, so a finder reward is paid in full — less only the bank charges the general terms describe.
Reach HK$25,000 in a year and we report what we paid you. Where the rewards we pay one finder in a Hong Kong year of assessment — the year ending 31 March — reach the figure the Inland Revenue Ordinance sets for a payment to somebody who is not our employee, currently HK$25,000, we notify the Inland Revenue Department of the earnings. We apply that requirement strictly, as it stands.
Which is why we ask for your identity card details when — and only when — a payment would take you to that figure. The notification carries your name as it appears on your Hong Kong Identity Card, your identity card number and an address we can write to. We ask for them at that point and not before, we use them for the notification and for payout and for nothing else, and we tell you when one has been made about you.
Until they reach us, the reward is held — and the clock is the one you already know. A reward we cannot report is a reward we cannot pay, and the general terms already say what happens to an amount we cannot pay: it is held for three months from the date it falls due, and after that it is forfeited. This is a second reason an amount can be unpayable, not a second timetable. Send the details and the payment goes out; refuse them, or leave them, and the same three months run out.
Your own tax is your own. A finder in Hong Kong is an independent contractor, not our employee; declaring the reward in your own tax return is your responsibility, and so is any Mandatory Provident Fund obligation that arises from being self-employed. We are not tax advisers and nothing on this page is tax advice — ask the Inland Revenue Department or your own adviser.
A finder outside Hong Kong is subject to the rules of the country they are tax-resident in, which this page does not cover.

Full clause — rewards paid from Hong Kong

A finder reward is paid to an individual who is not our employee and not under a contract of employment with us. Hong Kong's Inland Revenue Ordinance imposes no withholding on payments of this kind, and the withholding that applies to royalties for intellectual property used in Hong Kong is not engaged by a referral fee. We therefore deduct nothing before payment and remit nothing on your behalf. The amount you receive is the reward less any bank charge.

Withholding and reporting are independent duties, and we discharge the reporting duty in full. Where the total of the rewards we pay one recipient in a year of assessment — the year ended 31 March — reaches the amount at which the Inland Revenue Ordinance requires a payer to notify the Inland Revenue Department of remuneration paid to a person other than an employee, currently HK$25,000, we make that notification for the year concerned on form IR56M under cover of form IR6036B, and we tell the recipient that we have made it. We apply that requirement, and the rest of the Ordinance as it bears on a payment we make, strictly and as it stands.

To make it we need your full name as it appears on your Hong Kong Identity Card, your Hong Kong Identity Card number and a correspondence address. We ask for them when the next payment due to you would take your total for the year of assessment to or above the figure above, and not before: a finder whose rewards stay below it, and a finder who is not a tax resident of Hong Kong, is asked for none of them. We collect that detail for the notification and hold it for that purpose alone. It is held and destroyed on the terms the privacy policy sets out for payout details, and it is covered by the accounting record described below for as long as that record is kept.

A reward we are required to report and cannot report is a reward we cannot pay. Until the detail is with us the amount is held, on the footing the general terms already set for an amount we cannot pay: three months from the date it falls due, after which it is forfeited. A failure or a refusal to give us the detail is one of the circumstances in which that period runs; it does not start a further period of its own, and no separate notice is given beyond the request itself. The amount is paid as soon as we are able to report it.

This is not advice that a payment is untaxed. A finder resident in Hong Kong receives income which may fall to be declared in their own return, and the characterisation of recurring referral income is a matter for their own adviser. A finder who is not resident in Hong Kong is subject to the rules of their own jurisdiction on foreign-source income, on which we do not advise. We are not tax advisers and nothing in these terms is tax advice.

Before a reward can be paid we need payout details in your own name and the country you are tax-resident in, and where the payment engages the notification above, the detail that notification calls for. Until we have what is needed, nothing is owed, exactly as the general terms say. There is no separate document to sign: your acceptance of these terms is the agreement on which a reward is paid.

Our price, and your invoice

Hong Kong has no VAT, no GST and no sales tax. There is nothing to add to the published price and nothing to exclude from it: the figure on our price list is the figure on your invoice.
We invoice you as a Hong Kong company invoicing a Hong Kong business. Your invoice carries your Business Registration Number — the eight-digit core, which is also your Hong Kong tax identification number. The three-digit branch suffix printed on the Business Registration Certificate is not part of it; if you type it we remove it.
Every business we can invoice has one, whether it is a limited company, a sole proprietorship or a partnership, so we ask every buyer for it.
A subscription is a business-to-business contract, and the notice periods and renewal terms in the general terms are what governs it. Cancelling and refunds have their own section below.
UnivMenu is sold in Hong Kong on ordinary commercial terms, and no other market's arrangements apply to you. A free period published on the Hong Kong price list is part of those terms, and its length and closing date are the ones the price list states. As it stands today: start before 30 September 2026 and your first 30 days are free; from 1 October 2026 the free period is 14 days. Every add-on is unlocked for the whole of it, and so is Kitchen Queue once it is released. Nothing is payable until it ends.

Cancelling, and getting money back

Cancellation, delivery and refunds for Hong Kong are in the Hong Kong refund supplement, which forms part of these terms and binds us in the same way. It sets out when a cancellation takes effect, the fourteen days you have to tell us something went wrong, and who owes you the money back.

How long we keep your account, and what Hong Kong law keeps

Payout details are destroyed three months after an account goes quiet, and the account itself is erased six months after that same point. A scheduled job does both. A signed-in person can run either immediately from their own account page, and writing to hello@univmenu.com works too.
What stays behind is the accounting record — the payments made and received, the invoices raised, and the minimum identifying detail a business record needs. The Inland Revenue Ordinance (Cap. 112, s. 51C) requires business records to be kept for at least seven years from the date each record is made. Where a record also falls under the accounting law of the market a payment was made in, we keep it for whichever period is longer, and destroy it when the last of them ends.
Payment records are append-only: never deleted, never edited.
That seven-year record is why an erasure can reach your account and still leave a payment behind. What an erasure reaches, and what it does not, is set out in the privacy policy.

Registering, and the box you tick

No registration without the box. Every way into UnivMenu that creates an account — an owner signing up, an owner claiming a menu, a finder joining, a finder photographing a menu — puts an empty tick box in front of you first. We never tick it for you and it is never ticked when the page loads. A form sent without it is refused: no account exists, and nothing about you is stored.
What that box tells you, where your personal data is held, who else touches it, and what you may ask us about it are set out in the Hong Kong privacy supplement and the general privacy policy.
You can take it back. Withdrawing means the account cannot continue: erase the account from your dashboard, or destroy the payout details on their own. What the seven-year record obliges us to keep afterwards is in the section above.

Marketing

We do not use your personal data in direct marketing, and we do not provide it to anybody else for theirs.
Email from us is about your rewards, your invoices, your menu and your account. You choose whether to receive it when you register and you can stop it at any time.

Where we stand with the Hong Kong authorities

QUIKFORGE LIMITED is incorporated in Hong Kong and holds a current Business Registration Certificate. Its registration number is given at the foot of this page.
Selling restaurant menu software needs no sector licence in Hong Kong, and we hold none. We are not a payment institution, a money service operator or a licensed intermediary of any kind.
We are not registered for any consumption tax anywhere in Hong Kong, because there is none to register for.

Which law applies, and which court

For a venue, a finder or a guest in Hong Kong, these terms are governed by the law of the Hong Kong Special Administrative Region — the same choice of law the general terms already make, stated here so that it is not read as displaced by another market's supplement.
Write to us first. If we cannot settle it between us within thirty days, the courts of Hong Kong decide it.
Nothing here excludes or limits a liability that Hong Kong law does not permit us to exclude or limit.
These terms are published in several languages. If the versions differ, the English text prevails for anyone here — it is the text this supplement is written in and the one a Hong Kong court will read.

Full clause — governing law, forum and the limits on exclusion

For users located in Hong Kong, this supplement and the general terms — together with any non-contractual obligation arising out of them — are governed by the law of the Hong Kong Special Administrative Region of the People's Republic of China.

A dispute is first to be raised with us in writing at hello@univmenu.com and pursued in good faith towards an amicable settlement. If it is not resolved within thirty days of being raised, either party may bring it before the courts of Hong Kong, to whose jurisdiction both parties submit.

The Control of Exemption Clauses Ordinance (Cap. 71) subjects an exclusion or restriction of liability to a test of reasonableness, and applies to a contract between businesses as well as to one with a consumer. Any clause of the general terms which that Ordinance would not allow to stand takes effect only so far as it is reasonable, and the rest of the terms are unaffected.

The general terms are published in more than one language, and this supplement is published in English. Every version is intended to say the same thing, and none is a courtesy translation of another. In the event of any discrepancy, ambiguity or difference of meaning between versions, the English text prevails in respect of any user located here and of any dispute before a court named in this section.

Who you are contracting with

QUIKFORGE LIMITED, Business Registration No 79555262, Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R. · hello@univmenu.com · +370 665 10325.

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