Vietnam supplement — terms of service

Version 2.9 · in effect from 28 August 2026 · replaces version 2.8 of 26 August 2026

This supplement applies to Vietnam and prevails over the general terms of service for everything it covers. It carries only what Vietnam adds: nothing here repeats the general terms, and everything the general terms say that is not contradicted below continues to apply to you.

Vietnam is a free, pre-commercial beta

UnivMenu is free in Vietnam until 30 September 2026. You are taking part as a beta tester, not buying a service.
During the beta we accept no payment, we issue no invoice and no VAT document, and no finder reward is paid.
We may extend the beta, and we do it by publishing an updated version of these terms.
The published price list shows what we intend to charge once the beta ends. During the beta it is not an offer you can accept.
Prices for Vietnam are published and billed in Vietnamese đồng.
The published figures exclude 10% VAT, which is added to the invoice. Nothing is invoiced during the beta.
Everything else in these terms applies to you in full.

Full clause — pre-commercial beta (Vietnam)

Pre-Commercial Beta (Vietnam) — UnivMenu is offered in Vietnam as a pre-commercial beta: a limited-availability testing phase in which the service is provided free of charge for evaluation and no commercial contract for paid services is formed. The beta runs until 30 September 2026 and may be extended at QuikForge's sole discretion, with notice given by publication of an updated version of these terms. During the beta: (a) the service is supplied at no cost; (b) QuikForge does not accept, request or process any payment from users in Vietnam, and no invoice or VAT document is issued; (c) no finder reward or other cash consideration is paid or payable; and (d) the remainder of these terms applies in full. Nothing here obliges QuikForge to commence paid operations, and the published price list is indicative of intended pricing after the beta rather than an offer capable of acceptance during it.

Taking a menu down

Every menu we build carries a link the venue can use to claim it — or to ask us to take it off. If the link is not to hand, write to hello@univmenu.com.
Once we have verified that the request comes from the venue's owner or from someone authorised to act for it, the menu stops being visible within 24 hours.
A venue that tells us it does not want to be listed at all is entered in our refusal register. Its menu is removed and never rebuilt — not by us, and not from a later photograph sent in by somebody else.
Nothing has to be proven twice. One verified request is enough, and we do not ask a venue to explain why.

Full clause — take-down, verification and the refusal register

This section states the time limit that the general terms leave to a country supplement, and it is given in the terms of the Law on E-Commerce No. 122/2025/QH15 and Decree No. 248/2026/ND-CP, in force since 1 July 2026, and of the Law on Protection of Consumer Rights. A request to remove a menu may be made through the link on the menu itself or in writing to hello@univmenu.com.

We verify that the request comes from the venue by contacting it on a number or address the venue itself publishes, or by accepting a copy of its business registration certificate — whichever the person making the request prefers. From the moment that verification succeeds, the menu ceases to be publicly visible within twenty-four hours. Where a request is made in good faith but cannot yet be verified, we may hide the menu while we check, which is a precaution and not an admission.

A refusal to be listed is recorded against the venue's name, address and contact details and is kept for as long as necessary to honour it. A menu covered by that record is not built again, whoever submits a photograph of it, and no finder reward can arise from a submission that the register refuses.

If someone says a menu infringes their copyright

Write to hello@univmenu.com. Tell us who you are and what right you hold, what on the page infringes it and how, and the address of the page it is on.
We act within 72 hours of a notice that carries those things: the material comes off or is blocked while the matter is dealt with.
We tell the person who sent us the photograph, and we send them a copy of your notice so they can answer it.
If they dispute it, the matter runs the procedure Vietnamese law sets, at the end of which the material either stays down or goes back up. We tell both of you which.
We keep the record of every notice and every answer to one.
This is separate from a venue asking for its own menu to be taken down, which is the section above and is faster.

Full clause — copyright notice under Decree 17/2023, Article 114

This section gives effect to Decree No. 17/2023/ND-CP, Article 114, which governs the handling of a notice of copyright infringement by an intermediary service provider. A notice is made in writing to hello@univmenu.com and must identify the person giving it and the right they hold or are authorised to act for, the act of infringement complained of, and the location of the material, including the address of the page. A notice that does not carry those things is defective, and we say so rather than act on it.

On a notice carrying them, we temporarily remove or block access to the material within seventy-two (72) hours. We are not required to determine, and do not determine, whether the complaint is well founded. We notify the person who submitted the content, promptly and with a copy of the notice, and they may answer it. Where the matter is disputed it proceeds on the timetable that Decree 17/2023 lays down, and at the end of it the material is either restored or remains unavailable; we inform both parties of the outcome. We keep a record of each notice, each notification we give and each answer we receive.

Acting on a notice is not an admission by us, or by the person who submitted the content, that any right has been infringed.

Tax on a reward we pay you

Where a single reward payment to an individual is 5,000,000 VND or more, Vietnamese personal income tax rules require us to withhold 10% of it. We deduct that amount, pay it to the tax authority and declare it.
Below that threshold nothing is withheld. We account for the payments we make in our own filings as Vietnamese law requires. What you must declare in your own annual settlement is yours.
Which is why we ask a finder who is a Vietnamese tax resident for the 12-digit personal identification number on their Căn cước công dân — the identifier that has replaced the individual tax code — and we ask for it before the first reward of any size, not only before one that crosses the threshold. The quarterly declaration lists every individual we paid, whether or not anything was withheld from them.
Whether anything withheld can be reclaimed is between you and the tax authority. We do not advise on tax.

Full clause — withholding on rewards paid in Vietnam

A finder reward is paid to an individual who is not our employee and not under a labour contract with us. Under the Vietnamese rules on personal income tax, a payer must withhold 10% of a payment of 5,000,000 VND or more made to such an individual before it is disbursed. We apply that rule per payment, deduct the amount, remit it and declare it in our own filings; the amount you receive is the reward less that withholding and less any bank charge, as the general terms describe.

A payment below 5,000,000 VND has nothing withheld from it. Withholding and reporting are separate duties, and we discharge our own reporting duties in respect of the payments we make. This is not advice that a payment is untaxed: what falls to be declared in the recipient's own annual settlement is the recipient's own affair.

The identifier we require of a recipient who is a Vietnamese tax resident is the 12-digit personal identification number shown on the Căn cước công dân, which since Circular 86/2024/TT-BTC serves as that individual's tax identifier in place of the personal tax code it abolished. We require it before the first payment we make to that recipient, whatever its size, because the quarterly itemised declaration lists every individual paid in the quarter whether or not tax was withheld from them. Where a recipient does not supply it, we may hold a payment until the details we need to withhold and declare correctly are in our hands. If the rates or the threshold in Vietnamese law change, the law applies as changed and this page is updated to match.

If you tell people about UnivMenu

You are paid a share of what a restaurant pays us, so anything you post publicly to bring one in is, under Vietnamese law, advertising that you are conveying for profit.
The Law on Advertising No. 75/2025/QH15, in force since 1 January 2026, calls that person a người chuyển tải sản phẩm quảng cáo — an advertising conveyor — and puts the duty on the person, not on us. You must make it clear that the post is sponsored, at the start and throughout, and what you say about the product must be accurate.
That duty is yours personally, and so is the liability that follows a breach of it. We cannot discharge it for you and we do not.
Word of mouth is not caught by this. It is public posting for reward that is.

Full clause — the advertising conveyor duty

Where you publish, post, stream or otherwise disseminate content promoting UnivMenu or a menu built by UnivMenu, and you stand to receive a finder reward in connection with it, the Law on Advertising No. 75/2025/QH15 treats you as a person conveying an advertising product (người chuyển tải sản phẩm quảng cáo). That law requires you to disclose that the content is advertising, clearly and in a way the audience cannot miss, both when the content begins and while it continues; to verify what you say about the product before you say it; and to be able to show the basis for it.

The obligations of a conveyor attach to you personally and are enforced against you personally, including by administrative penalty. Nothing in these terms transfers them to us, and we do not indemnify you against them. We do not review, approve or direct what you post — as the finder-status section of the general terms sets out at length — and we are not responsible for content you publish. Where content you publish misstates what UnivMenu does, the no-representation rule in the general terms applies to it.

A private recommendation made in person or in a private message is not caught by this section. It applies to content published to the public or to a group where you receive, or expect to receive, a reward connected with it.

How long we keep your account, and what Vietnamese law keeps

Payout details are destroyed three months after an account goes quiet, and the account itself is erased six months after that same point. A scheduled job does both. A signed-in person can run either immediately from their own account page, and writing to hello@univmenu.com works too.
What stays behind is the accounting record — the payments made, the tax withheld and declared, and the minimum identifying detail a tax declaration needs. The Accounting Law 2015 requires ten years for an accounting document used directly to record the books and the financial statements, and five years for a management or operational document. After that they are destroyed too.
Payment records are append-only: never deleted, never edited.
Where a reward was paid in a tax year whose annual finalisation has not yet passed, erasing the identity waits until that finalisation date — 31 March of the year after — so the full year can still be declared. That is why an erasure can fall later than six months.
What an erasure reaches, and what it does not, is set out in the Vietnam privacy supplement.

Registering, the box you tick, and where your data goes

No registration without consent, and the consent is yours to give. Every way into UnivMenu that creates an account — an owner signing up, an owner claiming a menu, a finder joining, a finder photographing a menu — puts an empty tick box in front of you first. We never tick it for you and it is never ticked when the page loads. A form sent without it is refused: no account exists, and nothing about you is stored.
What the box covers. By ticking it you agree that we collect the data described in the privacy policy and that we transfer it to, and process it on, our server outside Vietnam.
Where that server is. A virtual private server rented from Hostinger International Ltd. in Kuala Lumpur, Malaysia. It holds accounts, payout details, consents and audit records, and it is read from Hong Kong by QUIKFORGE LIMITED. Published menu pages hold no personal data and are served from Hostinger shared hosting in the United Kingdom.
The Law on Personal Data Protection is why it is written this way. Consent has to be given by a positive act, for a purpose stated before it is given, and it cannot be inferred from silence or from your simply using the site. A box already ticked is not consent, so we do not use one.
You can take it back. Withdrawing consent means the account cannot continue: erase the account from your dashboard, or destroy the payout details on their own, and see the privacy policy for what the Accounting Law obliges us to keep afterwards.

Which law applies, and which court

For a venue, a finder or a guest in Vietnam, these terms are governed by the law of Vietnam. That replaces the Hong Kong choice of law in the general terms, which continues to apply everywhere this supplement does not.
Write to us first. If we cannot settle it between us within thirty days, the competent courts of Ho Chi Minh City decide it.
Nothing here takes away a right Vietnamese consumer law gives you.
We publish these terms in English and in Vietnamese. If the two differ, the Vietnamese text prevails for anyone in Vietnam — the forum is a Vietnamese court, and it is the Vietnamese text it will read.

Full clause — governing law, forum and consumer rights

For users located in Vietnam, this supplement and the general terms — together with any non-contractual obligation arising out of them — are governed by the law of the Socialist Republic of Vietnam. This section prevails over the choice of law in the general terms to the extent of any inconsistency.

A dispute is first to be raised with us in writing at hello@univmenu.com and pursued in good faith towards an amicable settlement. If it is not resolved within thirty days of being raised, either party may bring it before the competent People's Court of Ho Chi Minh City.

The mandatory rights of a consumer under the Law on Protection of Consumer Rights, and any other mandatory provision of Vietnamese law, are not excluded or limited by this supplement or by the general terms.

These terms and this supplement are published in English and in Vietnamese. Both versions are provided so that each party can read them in its own language; they are intended to say the same thing, and neither is a courtesy translation of the other. In the event of any discrepancy, ambiguity or difference of meaning between the two, the Vietnamese text prevails in respect of any user located in Vietnam and of any dispute before a Vietnamese court. The English text prevails everywhere the general terms apply on their own.

Who you are contracting with

QUIKFORGE LIMITED, Business Registration No 79555262, Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R. · hello@univmenu.com · +370 665 10325.

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